No Payment. If we arrive to clean and there is no payment, we will contact you immediately for payment through a PayPal invoice. If you are not available to or do not wish to use a credit card, we will clean once. But if it happens again, we will reschedule your appointment and you will be assessed a $50 no show fee.
Returned Check Fee. Ecolistic Cleaning reserves the right to charge an additional $35 fee for any returned check.
Cancellations. If you need to cancel or reschedule your scheduled cleaning, please provide at least 48 hours notice for all canceled appointments.
*We do reserve the right to charge a $50 fee for same-day cancellations.
No Show/Lock Out. If an Ecolistic Creaning crew comes to clean on a regular scheduled cleaning date, and the client isn't home or the door is locked and we are unable to clean, there is a $50 fee. The lead on the job will try contacting the client, and the crew will wait 15 minutes past the expected arrival time, before going on to the next job.
Refunds. Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied, that is why we offer a 24 hour guarantee. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning to request our return and we will re-clean the area/areas you are dissatisfied with at no additional cost to you.
Privacy Policy. We do not share the information gathered through this web site or any personal information with any other 3rd party.
Employees. Our employees are very important to us, and we are very serious about keeping them safe, so they do not move anything heavier than 35 lbs. These types of activities put our employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven or sofa, please move it prior to the cleaning to allow access to the desired area. Additionally, we do not ask our employees to go higher than a 2-step ladder to clean high areas.
Air Conditioning in the Summer Months. Cleaning is a very physical job and our Natural Cleaning Specialists very often break a sweat while cleaning. During the hot summer months, please have your air conditioning is turned on (as able) for the cleaning crew. We ask that clients allow us to turn air conditioning up (as needed) while we are there and we will return the unit to its original temperature setting before we leave.
Cleaning with client cleaning products. We bring all of our own cleaning supplies. Although, if you would like us to use your cleaning products, we can do so ONLY if the product(s) you are requesting we use are labeled NON-TOXIC. We are not only committed to protecting the environment, but also the health and welfare of our employees. Please do not ask any of our Natural Cleaning Specialists to use a toxic cleaner. It is company policy that we only use non-toxic cleaning products. Thank you for respecting our concern for the health of our staff.
Pets. Most of our clients have pets. We bring natural dog treats to new clients' homes who have dogs (with their permission). Our staff have been chosen with friendliness to animals as a contributing factor. Although, please note: if your animal has a history of loud barking, growling or biting- we ask that you place the animal in a secured area of your home or yard that we will NOT be cleaning. We respect our staff and do not want anyone to feel scared in your home. Thank you for your understanding.
Poop and pee: we do not clean litter boxes or any urinated area. We do not vacuum up litter with our vacuums around litter boxes. If you have Dust Buster (or type of handheld vacuum hung near the litter box area), we will gladly use that to clean around a litter box for you. Please do not ask or expect any of our Natural Cleaning Specialists to clean up your pets #1's, #2's or other various pet "accidents". Thank you for your understanding.
Tipping. Ecolistic Cleaning never requires tipping, but it is a powerful way to say thank you to your service provider. If you would like to leave a tip for our Natural Cleaning Specialists, please try to leave cash. Remember, your appreciation need not be monetary. A personal note from you expressing your appreciation for their service can mean a great deal.
Travel Surcharge. For Anne Arundel County, an additional $15 travel surcharge, per cleaning, is added if the client is more than 20 miles from Annapolis. For Baltimore City and County, an additional $15 travel surcharge, per cleaning, is added if the client is more than 20 miles from Baltimore City/downtown.
If you have any questions or concerns, please feel free to contact Courtney at:
#888-432-6547 or send an email to: courtney@ecolisticcleaning.com.
